Watch Batteries FAQ

Q) How do I get my watch battery replaced?

A) If you need a new watch battery, then you're in the right place! To start the battery replacement process today, please fill out our Watch Battery Request form! Using your choice of shipping carrier, just make sure to use special packing materials to safeguard your timepiece.
We'll contact you upon arrival of your timepiece and issue a new battery within 2 to 4 business days. Please be aware that you'll be charged for the battery as well as return shipping.

Q) Are the replacement batteries guaranteed?

A) Yes, all of our batteries are guaranteed for a 1 year after installation! If your new battery dies before 365 days pass, please contact a customer service representative at customerservice@totalwatchrepair.com. After authorization, you will receive credit for another free battery or you can send in your watch for another battery replacement Free of charge. Please note: we will NOT bill you if your watch isn't functioning at the time of shipment. If we're having trouble restoring your watch to working condition, we will contact you before any additional repairs are performed.
At Total Watch Repair, we replace so many batteries that we constantly replenish our stock. The rapid turnaround rate means that our batteries don't exhaust their shelf lives at our facility. That said, watch batteries have a life expectancy of approximately 1 year. When a watch stops working in less than a year, this often indicates a circulatory issue instead of another battery problem.

Q) How long does a battery replacement take?

A) We complete battery replacement orders within 2 to 4 business days after the timepiece arrives at our location. If you have requested additional service be performed then it will take an additional 2-3 days for completion.

Q) What if you replace the battery, and my watch still doesn't work?

A) As stated above, our watch batteries are guaranteed for 1 Year. If yours stops working within that time frame, contact a customer service representative at customerservice@totalwatchrepair.com. We replace it again for FREE or issue you a credit for a new battery in the future.
Occasionally, we attempt to replace a battery at our facility and discover an unrelated or underlying defect. We will not proceed with any further maintenance until we obtain your approval via phone or email.

Q) Why are my batteries dying so quickly?

A) When you initially purchase a new watch, all of the components are functioning at optimum level. Consequently, there's less draw on the battery. As the watch ages, normal wear and tear diminishes these parts. To keep the watch running, the battery overcompensates for other performance reductions. The added stress demands maximum output, which lessens the battery's lifespan.

Q) After you replace the battery, will my watch still be water resistant?

A) Opening up the watch case for battery replacement may compromise your watch's level of water resistance. If this feature is important to you, then we suggest paying for a water test. We will put your watch inside of a high tech pressure chamber that monitors air flow inside the watch case. We will not charge you unless your watch passes this test! In the event that your watch fails the test, it will continue running properly; however, it won't be able to withstand the elements. If your watch passes the examination, we will issue a 120 day warranty applicable to its water resistance.

Q) How do i pay for the battery service?

A) After your watch battery service is complete and we have made sure that your watch is working perfectly, we will send you an invoice so that you can pay by credit card or paypal.

Q)Can you change the battery in my Seiko Kinetic or Citizen Eco-Drive?

A) Seiko Kinetic and Citizen Eco-Drive watches do not use silver oxide or lithium batteries like other watches. They use a capacitor sometimes called a 'power cell' or 'secondary battery' to collect energy generated by the spinning weight on a Kinetic or the solar cell in an Eco-Drive. We specialize in replacing the capacitors in these watches.

Q) Is my watch insured?

We ship all watches back with a tracking number and delivery confirmation through the postal service. We also carry insurance which protects all watches in our possession. If you desire, you can purchase postal insurance when you mail your watch. If you wish insurance to be purchased for the return shipping, select the option on the battery service form and we can purchase the insurance and charge the additional cost to your credit card.


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