Shipping Policy

Domestic Shipping Rates

Domestic USPS First Class
(3 to 5 business days) w/ Delivery Confirmation
*Processing time may vary based on Brand availability

 FREE over $50.00

Domestic USPS Priority
(2 to 3 business days) w/ Delivery Confirmation
*Processing time may vary based on Brand availability

 $10.00

International Shipping Rates

We are not responsible for delays due to Customs. Please be prepared to pay local duties and taxes on your items, it is your responsibility to find out the rules and regulations for your country. We prepare Customs forms with accurate information. If your package is unclaimed by you and returned to us by your Customs Office, any fees incurred will be deducted from the amount of your refund.

UPS Worldwide Expedited to Canada
(3 to 6 business days)
*Processing time may vary based on Brand availability

 $35.00

UPS Worldwide Expedited International
(3 to 6 business days)
*Processing time may vary based on Brand availability

 $45.00
  1. In-Stock Items We do our best to ship in-stock items within 1–2 business days. Some in-stock items may have a delayed shipping time, which will be clearly shown on the product page before you place your order. These items may ship from warehouses outside our main facility. If there are any delays or if your order exceeds the promised ship date, we will notify you by email.
  2. Back-Ordered / Out-of-Stock Items Some out-of-stock items can still be purchased. They will ship within the timeframe listed on the product page. You will receive an email update once your order ships.
  3. Free Shipping Free shipping offers do not apply to watch repair services.
  4. Need Help? Contact our Customer Service team at:
    📞 877-805-9988
    📧 orders@totalwatchrepair.com
  5. Non-Refundable Fees All shipping, handling, and insurance charges are non-refundable.

Return Policy

30-Day Money-Back Guarantee

At Total Watch Repair, we strive to ensure every customer is fully satisfied with their purchase. If for any reason you are not completely satisfied, we offer a 30-day money-back guarantee.

  • A 20% restocking fee applies to all returns. Shipping charges are non-refundable.
  • Items must be returned in their original condition — unused, unworn, unbent, unsoiled, unmarked, unscratched, with no missing parts, and unopened if originally sealed.
  • We strongly recommend using tracking for returns. Total Watch Repair is not responsible for items lost in transit.
  • Customers are responsible for return shipping costs, unless the item is defective or the error was made by Total Watch Repair.
  • Refunds are issued once the returned item is received and inspected. We aim to process returns and exchanges within 24–48 hours. Refunds will be issued to the original form of payment.
  • Special order watch bands are non-returnable.
  • If returning an item that originally qualified for free shipping, a $6 shipping fee will be deducted from the refund.
  • For exchanges, a $6 reshipment fee will apply.

How to Process a Return

  1. Include a copy of your invoice and indicate whether you would like a refund or an exchange (and specify the correct size or item if exchanging).
  2. Securely package the item in a plain box or padded envelope.
  3. Ship the package to:

    TWR
    Attn: Returns
    20335 Ventura Blvd, Unit 220
    Woodland Hills, CA 91364