How it Works
At Total Watch Repair, we truly take great pride in providing a thorough diagnosis and superior processes that can extend the life of your watch. There is no task too small or large for us to take on. We routinely perform partial repairs, such as battery replacement, crystal replacement, water resistance tests, and other minor repairs, to the complete overhaul of fine timepieces. We can confidently say that you won't have to pay outrageous manufacturer watch repair costs. This is due to the fact that we have a team of in-house watchmakers, we can cut out the middle man and offer more competitive pricing.
Review our 4 Step Process and see just how much time and effort goes into making sure your time piece is properly taken care of.
Step One - Check-in & Diagnosis
Before servicing your watch, we conduct a thorough diagnostic examination and email you an exact estimate. During this process, every watch is documented upon arrival and all service requests are noted. No service will be done without a customer's approval. - See more at:
As soon as your watch arrives at our repair facility one of our specialist will carefully open and inspect all contents inside.
Your personal and watch Information is recorded, ticketed and your watch is assigned with a Job Number. This assures your watch never gets mixed up or lost!
Our technician will conduct a thorough diagnostic evaluation and an estimate will be sent to you via email. No work will be performed prior to your approval.
Step Two - Service & Overhaul
A mechanical watch consists of over 200 parts working together. Over time, the oils and greases used for this lubrication can break down, or dry up. We recommend having your watch serviced (or overhauled) about every 5 years.
Cleaning the Movement
Your watch movement is completely disassembled and each part is carefully examined and cleaned in special ultrasonic solutions.
Lubricating the Movement
To ensure proper timekeeping, all moving parts are then lubricated with only the highest grade lubricants and oils during the reassembly process.
After reassembly we will carefully calibrate the balance wheel, then regulate in five positions on a finely tuned electronic timing machine.
Step Three - Polish & Clean
The watch case and band are completely refinished by machine and hand polishing to remove nicks and scratches. Cleaning and polishing your watch's bracelet not only improves its appearance, but can also help your watch retain its monetary value.
The case and bracelet are then individually hand polished and refinished to restore their original luster.
We then submerge the watch bracelet and the case in the UltraSonic solution to remove general build up and dirt.
Your watch movement, case and band are carefully reassembled and a complete set of new gaskets are installed for crown and case back.
Step Four - Testing & Quality Control
The assembled watch is subject to three final tests of pressure test, wrist stimulator and visual inspection to insure proper functionality and accuracy.
Water Pressure Testing
Your watch will be tested using both air pressure and water pressure devices to confirm that all gaskets and seals are in place.
Wrist Motion Stimulation
Your newly assembled watch is then placed on a wrist motion stimulator for up to 2 days to ensure the mechanism is performing to manufacturer standards.
The watch goes through rigorous visual analysis by the watchmaker and our customer service professionals.