I received my watch today, Saturday, march 1, 2014. Today you very much. I certainly was surprised to see my parts. Thank you again. I guess you wonder why I send my watches all the way from Louisiana. TRUST. The south have not changed very much since the sixties. God Bless you and thanks again.
Jay R. Baton Rouge
The first time I visited the Watch Collection in the Westside Pavilion, it was to get a second opinion on two watches. One, a 24k Ebel and the other being a newer Fendi. Not many people repair these watches and I had visited a reputable Swiss watch repair tech nearby who told me it would cost roughly $600 to repair the two watches.
Elena G. Los Angeles
I decided to stop by the Watch Collection as I was going to be in the area anyways.The owner was very friendly and politely asked me to wait for 15 minutes while he looked at the watches. A short while later he called me back over and said I was in luck, the watches only needed a slight adjustment. I asked him what I owed and he told me I owed him nothing. I couldn't believe it.
I had told him already what I was previously quoted, he could have easily charged me a few hundred dollars and I would have never known the truth. Instead he chose to be honest.
Now whenever anyone amongst my family or friends has a problem with a watch, I tell them with confidence that I know exactly where to go, and the essence of my original experience continues to repeat itself each time I visit these wonderful people.
Thank you so much! You have not only saved me time and money, but you have showed me how a business should interact with its customers.
Kyle M. Laguna Beach
"I just received my watch yesterday--you guys did a wonderful job--it looks like new again. I am a very happy customer!
I have really been impressed with everything about your business--the website, the inventory near at hand, the customer service and so on. congrtulations and continued success in a fine business. Happy Holidays from Oregon.
Terry G. Portland
I am glad to have found a place where I can send other timepieces when they need repair. It has been a good process. Looking forward to seeing my watch back on my wrist again!
John P. New York
I received the watch in the mail last week. I couldn't be more pleased with the results. It's absolutely beautiful. Thank you for all the extra effort you took to make sure it was in perfect working condition before you returned it. Im very pleased with the final results.
Dan K. Dallas
My mighty old Benrus looks and works great again! Should be good for another 50 years. Thank you.
Ben C. Philadelphia
I just received my Longines watch that you repaired. I could not be happier. I commend you on your wonderful and professional customer service. Total Watch repair is prompt and it's work is excellent. Thank you.
Jerry Y. Arcadia
"Service: That is what Total Watch Repair provided me with. I actually spoke to a person who answered my questions and provided me with Good OLE FASHION SERVICE. No telephone prompts to go through, a real live person answered the phone.
Ethical: I had a Fossil watch that needed to be repaired as the crystal on the watch had broken. I sent it to Metro Service Center for repair, I believe the recommended vendor for Fossil. Metro Service Center said the crystal was no longer available but could be replaced with a flat crystal. The watch was a promotional item with the sun and moon rising, so I requested that Fossil send the watch back to me. Fossil returned the watch , charged me $65 along with a letter stating that I could apply the $65 towards the purchase of another Fossil but I must agree to “relinquish ownership of the non-repaired product to Metro Service Center”.
Luckily I searched the internet and found Total Watch Repair. TWR requested that I email a picture of the watch and the company responded in quick time stating that they could replace the crystal at the cost of $45, excluding shipping charges and insurance. The artisan who spoke with me said a piece of the crystal had damaged a small mechanism in the watch but that it could be fixed. He gave me two options: repair using another modern device or fix it to its original state. I chose the original state thinking this is really going to cost a lot but, to my surprise, there was no additional cost attached to the service.
HAPPY: YES! I WAS HAPPY TO KNOW THAT EXPERT, ETHICAL SERVICE STILL EXISTS. THE WATCH IS WORKING FINE AND THE SUN AND MOON CONTINUE TO RISE.
Thank you Total Watch Repair from a very satisfied customer."
Betty L. Des Moines
"I received the band, its now on the watch, very handsome. Thank you for your competent, patient and cordial assistance."
John M. Kansas City
"I used the total watch repair service for an older esquire watch that needed some work, total watch repairs did a great job, the watch needed additional links that were discontinued, and they got links that were as close to the original as they could.
They replaced the crystal and gave the watch an ultrasonic cleaning, they also replaced the battery and resealed the watch and whilst doing so checked the gaskets and seals. They were good value and were very professional. I would recommend this company in the future! "
Annette B. Orlando
"I would like to admit that service that provide Total Watch Repair.com is very good. Prices on original bands are very attractive there. Also term of delivery even shorter then I expected. Staff is very polite and supportive.
Now I am looking for leather band to my other watch and I am going to order it on this site."
Dmitry Z. Miami
"I would like to tell you that we received our watch! We are VERY pleased with the work done. We had thought the watch was beyond repair. To have it back and in working order is GREAT! The watch was/is very sentimental to both my husband and I. We had been told by 3 different jewelers that it was beyond repair and that they would not work on it. We do wish the band could have been buffed a tad more, but that is so minor compared to the rest of the work completed. Thanks SO much for all your help and work. "
Tiffany W. San Francisco
"Just thought to send you a note thanking you for the exceptional service with my Rado Senator. I'm really happy with the watch, it has been mistaken for being new several times already. I know who I'll being using for future watch overhauls.
With that in mind, I have a Movado Datron chronometer with one of the pushers loose. Can you give me a rough idea of a) a simple pusher repair or replacement and b) a complete overhaul of this watch. Thanks again!" DELETE THIS SECTION!!
Mark M. Boise
"The watch arrived. I'm very pleased. You may recall my telling you about my local Orange County jewelers and watch repair shops claiming parts were not available for this old Citizen chronograph, blah, blah, blah. Thanks again, "
Bill C. Irvine
"Thank you, thank you. The watch looks great! Better than I expected"
Glen T. Daley City
"We received the Lucien Piccard watch and the results are great. New band matches, too. Thanks for exchanging the band and for repairing the watch. "
Hubert H. Seattle
"thanks alot for all your help and fine work!! Sincerely,,,,,,,,Errol Stewart (Stewarts Jewelers, Watch repair center of Camden, Northeast Gem Lab) "
Errol S. Camden
"Thanks a lot! You have been an amazing help. As soon as I receive the watch, I will surely leave a nice feedback on the total watch repair page!"
Kirill L. Springfield
"I received my Movado watch this past Monday and I want to take this opportunity to thank you for your professional communication and the outstanding workmanship in repairing my watch."
John P. Chicago
"Just received my order - awesome customer service! I will be a repeat customer"
John W. Boise
"Just wanted to thank you guys. I received the bands on Friday in time for my brother’s birthday. You guys are awesome!!!! Thanks again….."
Paul P. Baltimore
"Thank you for the quick turnaround. It looks and works great."
Cheuk W. San Francisco
"The watch arrive safe and sound and was spot on time. Thank you"
Howard G. Tacoma
"Hi Crystal. It's too bad we didn't take before and after pictures because my watch is absolutely stunning! I can't believe it's the same watch but it looks as beautiful as the day I got it - 25 years ago from my parents on Christmas Day. It is the only piece of jewelry that I have had for so long. Thank you to you and TWR."
Sue S. Omaha
"Watch looks great! Thank you!"
Stephanie T. Jacksonville
"Thank you for your prompt response and honest resolution! I will definitely do business with you in the future and will tell friends."
Neil H. Poughkeepsie
"Thank you for your efficiency and simplicity. I am very pleased with your service."
Maggy G. Anaheim
"I want to thank you so very much for the absolutely amazing repair work you did on my Father's vintage Gruen Watch. "
Ron M. Bellevue
"I'm sorry it's taken me sooooo long to send my deepest thanks for a beautiful job. Have a wonderful day, and I will always send my work to TWR. "
Jeanne M. Cleveland
WOW! That was FAST! I can't believe that you have it back there already, let alone on it's way back!
Brad S. Cincinnati
I just want to let you know how satisfied I am with your service. My watch was sent back to me in record time and like new again! Thanks very much,
Jim S. Scottsdale
Hello. I received my watch and it is perfect! I am very pleased with your service and will recommend you to my friends. Good job! Thanks very much. It is rare these days that all aspects of my experience with service companies is so good!
Patricia C. Vancouver
Y’all are great! The best customer service and very polite people. Mailing me a box to send the watch to you and the speed in which you fixed and return the product was just outstanding. Thanks for your wonderful service!
Steve K. Walla Walla
Everyone at Total Watch Repair: I received my watches yesterday and they're great. Thank you all for making this process very easy. I will recommend your services and definitely use you again. Have a good weekend.
Alice C. Chicago
hi.. john called and said he received his watch back in the mail on 3-10-12. you had mailed it on the 8th...so that was quick. he stated the watch looked great, was running great, and you even sent him the old parts... which is unusual...but i thought that was very considerate. thank you for fixing it and sending me all the messages...keeping me informed of the progress, cost, and replies to my questions. he really wanted to keep the one he had rather than get a new one, plus we couldn't find a new one with the small blue dials on it. that is the reason we had it fixed instead of getting a new one. sometimes we want things to stay the same-look, feel, and be the same- rather than get something different or new. thank you for fixing it, giving us good service, and keeping me in informed.
Mike R. San Jose
Please note that my first experience with Total Watch Repair was characterized by outstanding customer service. Don handled my request and assisted my selection to my total satisfaction. This level of customer service is all too often missing in today’s commercial world.
Linwood W. Beverly Hills
You're fast! I wasn't expecting the watch to be repaired for about 2 weeks. Thank - you.
Paul O. Riverside
I just wanted to let you know I received my watch last week I can get over how great it looks, its like brand new. Great job thank you for the care you gave it. All the best
Kevin W. Sioux City
Your work is outstanding! Thank you for your expertise and professionalism. Every Spring I will send you my watch for cleaning and also my wife'sRolex. I am so happy I located you and and your superior work.
Don E. Boston
I want to thank you for the absolutely wonderful service provided in the recent crystal replacement on my watch. I was exceedingly pleased with the responsiveness of your customer service and the quality of the repair. The speed of repair was also exemplary. I will highly recommend Total Watch Repair to friends, family and anyone else in need of quality watch repair for a good price in a timely manner.
Mike M. Seattle
Absolutely fabulous just received Cartier watch looks very nice thank you for your excellent and professional service.
Christine C. Irvine
"Hi Don, I just wanted to let you know that I received my watch and it is perfect. I have a "few" other Seiko watches and if I ever need anything you will be the first I call. Thanks for everything, "
Lori S. San Diego
Thank you so much for the very personalized service. I appreciate it....
Looks like you have a new customer all the way 'cross country! Best to all,"
Bob M. Orlando
"I received my watch today. I'll definitely pass your name along to others."
Kevin K. Buffalo
"Hi Don, thank you very much for your quick and efficient service. I look forward to working with you in the future."
Sarah S. Iowa City
"DON, WOW! IMPRESSED WOULD BE AN UNDERSTATEMENT! My watch looks amazing! You did an excellent job, and I will be calling on you again soon! Thank You!
Jeremy T. Tulsa
"I received my watches from your company. As always, great job! Will be sending a few more in a few weeks,"
Luis F. San Antonio
"Hello Don, We just received the watch yesterday in the mail. My husband is very pleased with how well it works & looks. The plating also exceeded his expectations. Thank you for the good workmanship"
Glenna C. Eugene
"Hey Don, I received my watch today. Thanks so much for the quick turn-around and coupon! Really appreciate your help and your outstanding customer service in keeping me updated throughout the process. I will definitely recommend you guys to all my friends! Regards"
Conal G. Los Angeles
"Don, I got my watches yesterday and I want to thank you and I want you to know that you will be the first people I contact with my next watch dilemma. I was very impressed with your professionalism, and I enjoyed chatting! All the best,"
Patten L. Lake City
"Don, I got the watch early this week and it looks great and is keeping excellent time. Thank you and I will send you future watch repairs and would recommend TWR to family and friends.
Jason C. Palo Alto
"Thanks again. will keep the Total Watch Repair as my source for any further problems. Look forward to getting my watch back...."
"Hi Don, I got my watches last week and they are all great!! Thank you so much and I'll be back."
Laura H. Tempe
"You and your company have been very helpful and informative throughout the service. I'm sure I will have satisfaction. Don't hesitate to use me as a reference or testimonial. Looking forward to receiving my watch."
Fred W. Philadelphia
Just wanted to let you know that the watch arrived today - that was fast. I am very happy with the service. You packaged it good, it arrived in great condition and when I opened the box the watch looked better than I could have hoped for. I wanted to thank you for your service and professionalism. If you need a testimonial I'm your guy! Thanks again,"
Tom B. Bozeman
"I will be honest.
I was very scared to send my gold watch to anyone I did not know, especially someone I found on the internet.
I researched a lot of places before I decided to trust Total Watch Repair.
All I can say is ……….
You did an AMAZING job on my watch. I will be posting some very positive comments about your service.
Your communication was excellent, as was your service; and the watch – it looks brand new!
Excellent! Thank you so much. You have made me very happy!"
Greg W. Seattle