Watches Return Policy

30 DAY MONEY BACK GUARANTEE

Total Watch Repair tries its best to satisfy every customer. If, for some reason, you are not completely satisfied with your purchase, our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or refund.

Return Process

  • If you are not fully satisfied, returns are accepted for 30 days from order date.
  • There is no restocking fee, Shipping charges are not refundable.
  • Product must be in the condition it was received in - "As New" condition - product cannot be worn, bent out of shape, soiled, marked, scratched, or missing pieces.
  • Tracking is recommended for return items. TotalWatchRepair is not responsible for products that have not been received.
  • Customers are responsible for return shipping (except if product is defective or the mistake is on behalf of TotalWatchRepair).
  • Refunds are issued upon receiving the returned items every effort is made to process returns and exchanges within 24-48 hrs.
  • Customized watch bands must be paid in full and are not returnable for any reason what so ever.
  • If you are exchanging an item a reship charge of $3.50 will be applied.

How to Process a Return

  1. Fill out the "Order Lookup" below to find your order or go here to submit a request for return.
  2. Fill out and Submit the "Return / Refund Request Form"
  3. You will contacted by a customer service member within 1-2 business days.
  4. Send back the product you want to return or exchange using any plain box or padded secure envelope.
  5. Please, address packages to:

Total Watch Repair
Attn: Return or Exchange
17145 Ventura Blvd Unit A
Encino , CA 91316


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