Watch Repair FAQ

Total Watch Repair is a family owned and family run business, maintaining and preserving the art of watch repair for over 25 years. We are dealers for several brands such as Seiko, Citizen, Swiss Army; however we specialize in repairing and servicing a very broad range of timepieces from dozens of different manufacturers. We are Swiss Certified, which is the highest qualification a watch technician can receive in the field, “No Job is Too Big or Too Small!’. Please take a look below at some of our FAQs or Frequently Asked Questions.

Q) Is my timepiece worth the cost or repairs and/ or servicing?

A) We understand the sentimental value of the timepiece can be priceless, therefore in rare cases repairs may be equal to or exceed the monetary value of your watch. No repairs will be performed without your approval. Over the phone and physical evaluations of the timepiece are completely free! If you wish to not proceed with any service we will ship the watch back to you immediately at no additional cost. Depending upon the value of the watch as well as the desired or necessary service, a customer’s costs tend to stay under 1/3 the value of the timepiece.

Q) How is the repair service price determined?

A) The brand of your watch (ex Swiss Army, Invicta, Skagen) can assist us in giving you swift response regarding a range of prices on a number of different services. Based upon the outstanding skills of our technicians, the individualized care and attention afforded, as well as the prompt turnaround time of repair, we aim to provide a fair and competitive price.

Q) Do you carry original parts?

A) We do carry original parts, internal and external. Most manufacturers use parts which are made by an outsourced company, so a crystal for a Omega can be produced side by side with a crystal for a Hamilton! For many repairs a generic part is all that available, this option would be as similar to the original as possible at an affordable price!

Q) Can you just ship out my parts, I want to repair the watch myself?

A) We love the DIY attitude however we do not ship out parts. Any service or replacement on a timepiece is performed right here at our facility, we do all the hard work for you! We are not able to provide you with instructions on how to repair your own watch.

Q) How long will my repair take?

A) The Total Watch Repair team strives to return your timepiece back to your hands and on your wrist within 10-15 business days INCLUDING shipping. The average repair takes about 5-10 business days and shipping takes an average of 3-5 business days.

Q) How will my watch be shipped? Is it safe? Do you ship to APOs and International addresses?

A) We have found that USPS provides an efficient and speedy delivery for the best price. We ship using Priority mail which provides tracking information and insurance options nationally including APOs. We do ship internationally via FedEx. Please take a look at our shipping rates below (these can also be found on our Service Request Form)

Shipping within the USA:

  • USPS PRIORITY $8.00 USD
    • 3-5 business days average arrival once shipped
    • Insured for up to $50.00 USD
    • Tracking number provided via Email
  • USPS INSURED $15.00 USD
    • 3-5 business days average arrival once shipped
    • Insured for $500.00
    • Tracking number provided via Email
  • USPS 1000 $35.00 USD
    • 1-2 business days average arrival once shipped
    • Insured for $1000.00
    • Tracking number provided via Email

INTERNATIONAL SHIPPING $35.00 USD
  • FEDEX International Priority
    • 5-10 business days average arrival once shipped
    • No insurance
    • Tracking number provided via Email
    • Customs/ Taxes on parcel are customers responsibility

ADDITIONAL/ OPTIONAL SHIPPING CHARGES
  • INSURANCE
    • Insurance can be added to a shipment at the cost of $1.00 USD for every $100.00 USD value desired. USPS shipments cannot be insured for over $50000.00 USD.
  • SIGNATURE CONFIRMATION $2.95 USD
    • Signature confirmation can be added to a national USPS shipment for added security. The package would need a signature upon delivery.
Please be advised that any gift boxes or original boxes sent in or packaged with the watch will be discarded. Total Watch Repair is unable to ship back these original boxes therefore we are not responsible for their return.

 

Q) Can I send in multiple watches?

A) Please do! We love a challenge and by shipping in multiple watches we have the opportunity to save you money and keep our technicians on their toes! Watches can be packaged together and completed within a similar time frame for convenience.

Q) Are there any discounts on services?

A) We love our customers and we love the opportunity to work on your watches! There are many different discounts we offer via social media, for our repeat customers, and by bundling services. Like our Facebook page and leave us a review for a discount on your next service, TRUSTPILOT! Want a discount…click here:https://www.facebook.com/totalwatchrepair/reviews

Q) Is my watch covered under warranty?

A) We are not affiliated with any manufacturer in particular, therefore we do not cover the factory warranty however the majority of our internal repairs, performed by us, do come with a 1 year warranty.


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