Ship to Us

How to pack and ship your watch for service?

We have extensive experience shipping and receiving high value watches all over the United States. Prior to shipping us your watch, it is important that we have communicated by phone or by e-mail regarding the type of service(s) you require and are aware that you will be sending us your watch. Please fill out the get an estimate form and we will contact you shortly.

Please follow the below instructions to assure safe, timely and accountable shipping of your high value watch:

1.) Print, fill out, and include the Form with specific information about the problem with your watch, such as crystal watch repair, watch battery replacement, etc.. Please be sure to fill out the form completely being sure to list all the items you would like to have repaired.

2.) Pack your watch securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. For security, please do not use the gift box your watch came in, as it may be damaged in shipping or in handling.

3.) It is our experience that the U.S. Postal Service is the safest and most economical way for you to ship us your watch. Naturally you may also ship your watch for repair using UPS, FED EX, DHL or any shipping service you wish or have an account with.

Please make sure to properly insure your watch. Insurance with U.S.P.S is very reasonable. Unless otherwise requested your watch will be shipped back to you insured through U.S.P.S. Within 24 hours of receipt of your watch, we will call and e-mail you to confirm that we have received your watch.

Please send repairs to:
TWR
6924 Canby Ave #118
Reseda, Ca 91335

PLEASE NOTE: When sending your watch, for its safety, please use the initials TWR. Please do not put the word "Watch" on the outside of the package. label.