Return Policy

RETURN / EXCHANGE POLICY:
TotalWatchRepair.com tries its best to satisfy every client and if, for some reason, you are not completely satisfied with your purchase, we extend a thirty (30) day return privilege. To qualify for a complete refund, we do ask that all items returned be in "as-new" condition (unless defective) within 30 days of date of purchase.

If you plan to return a watch band, do not wear it. Once it is worn, it is not in "as-new" condition.
All watch repair and watch products will be inspected to ensure that there are no missing pieces or parts. Unfortunately, we cannot issue a credit for items that are missing parts or pieces, It takes approximately 2-3 days to process your refund once the band is back in our possession.

If you would like to RETURN an item for credit - we will refund full purchase price of the item(s), less original shipping and handling costs. this includes the original shipping cost if item(s) being returned was shipped at no charge to customer.

If you would like to EXCHANGE for a different size or product - you will only pay for a new shipping and a price difference, if applies.

How to Request a Return
1. Request an RMA number by emailing customerservice@totalwatchrepair.com
2. Include your full name and order number in your request.
3. Identify the item(s) you wish to return.
4. You will be issued an RMA number via email. Include it with your return. Total Watch Repair will not accept returns without an RMA number.
5. Please, address packages to:

Total Watch Repair
6. Attn: RMA#____________
6924 Canby Ave #118
Reseda CA, 91335