Watch Repair FAQ

How long does it take to complete the work?

Upon giving us the 'go ahead' The average repair time for a quartz watch overhaul is 1 to 2 weeks.

The average repair time for a modern mechanical automatic or modern mechanical chronograph watch overhaul is 2 to 3 weeks. The average repair time for a vintage mechanical or vintage chronograph watch overhaul is 2 to 3 weeks. If this seems a bit longer than you anticipated, please understand that we approach our watch repair quite differently from most watch repair sites. Unlike most sites that are essentially just cleaning your watch, at TOTAL WATCH REPAIR, it means we are replacing parts as well. This meticulous process means it simply takes a bit longer but the results are well worth it. After reassembly, we then test the watch for a few days. We just do not take short cuts in the repair process because we know how important it is to you.
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Are the prices at Total watch repair competitive?

Yes!

If you compare the absolutely thorough manner with which we approach watch servicing with replacing all necessary parts from the manufacturer, we are extremely competitive. There is a reason we have the expression, 'you get what you pay for.
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Do you provide a guarantee on watch repairs?

Total Watch repair provides a 1 year 'no fuss' guarantee on our watch repairs. Why would we make such a bold promise. We want to make it crystal clear to our current and potential customers that we will stand behind our work.
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Why should you trust us with your watch?

• We are family owned and have been in the same location for over 23 years. • We will give you the ACTUAL names and phone numbers of former customers, so that you can call them to VERIFY our quality service?
• our watchmakers are educated, experienced, trained and have been with our company for over 18 years.
• We have a dedicated business toll-free number to call? When you call you speak directly with a watchmaker and no one else?
• we have a posted written warranty for any and all service?
• We have insurance and physical security measures in place to safe-guard against the loss or theft of your watch at our facility?
• Our website is "safe" from hackers. Every page of the website that involves the transmission of sensitive customer information secure-server hosted (https), utilizing a corporate, high-assurance SSL for the electronic transmission of ANY personal or credit-card information?
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How do I pay for my repair?

In advance, with a credit card, check or money order. once we receive your watch we will call you with an estimate, if approved. You may pay via:
*A credit card phoned in to us at 877-805-9988.
*Mailing payment in the form of a check* or money order.
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For other FAQ's click here!